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We're sorry but due to state legislation we cannot ship products to Maine, Nevada or Massachusetts at this time. If you'd like to be kept up to date, please let our customer services team know and we'll update you if this changes.
World Class Customer Service
Free shipping on orders of $ 45 and above
Planet of the Vapes offers free shipping on all orders over $ 45.00 within the United States.
Our orders are shipped via USPS. Packages generally arrive within 5 business days.
For more details on shipping, see this page. Track your existing order status here.
100% Satisfaction Guarantee
Vaporizers
We want you to be more than happy with your purchase from Planet of the Vapes, we want you to be thrilled! If you're not completely satisfied with your purchase, you have the option to return your used items within 14 days for a refund, store credit, or exchange. Please be aware that returns for refunds may incur a fee (Restocking fee - $10 and Shipping fee - $10). Items that are unopened and unused can be returned for a refund or store credit within 30 days.
Accessories
We only accept accessories for returns if they are on the same order and being returned with your vaporizer under our 14-day satisfaction guarantee policy. Or if they are unused and unopened within 30 days of receiving.
For more details and instructions, see this page.
Please note: at this time, our easy return policy applies to US customers only.
The POTV Experts are here to help
Our team of friendly experts is happy to answer any questions you may have. Whether it’s related to your order or if you are looking for advice on which vaporizer best suits your needs, don’t hesitate to reach out any time. The preferred and fastest way to get in touch with us, is via our customer support desk.
Visit the POTV- Blog for the latest vaporizer reviews, user guides, comparisons and more.
