Arch offers a client focused approach to claims management, which is underpinned by providing superior service, technical acumen, timely and effective communication and loss cost claims management solutions.
Arch Insurance Canada Ltd. adheres to a proactive claims handling philosophy in order to achieve cost-efficient, superior results. Our claims professionals have extensive multi-line claims handling experience for a variety of lines of business. The cornerstone of the Arch claims philosophy is establishing strong, long-term partnerships with our insureds.
Our model is designed with our customers’ experience in mind and allows us to handle the full spectrum of possible claim types, from small to large, simple to complex. By applying our innovative product line claims specialization approach, we can ensure that the right level of expertise is deployed, each and every time.
Please ensure you have the following information available when reporting a new claim:
D: +1 416 309 8132
Toll-Free Phone (from U.S. and Canada only): +1 866 993 9978
F: 1 416 309 8144
As part of our commitment to resolve policyholder claims, we have commenced legal proceedings against Explorica on an expedited basis to demand that it provide us with the required information about our policyholders’ trips that will allow us to fully assess all claims. The information sought includes details regarding dates of trip or trip arrangement cancellation by Explorica or its sub-suppliers and rebates, refunds and credits obtained by Explorica from its sub-suppliers.
As soon as we receive the required information we will be able to consider each claim.
We share our policyholders’ frustration that Explorica has not been forthcoming about this basic information and hope that by asking the court to expedite our process we can help resolve/bring closure to this issue.
We appreciate everyone’s continued patience. Please know that we are working to resolve this as quickly as possible.
As underwriter of the insurance policies issued in connection with Explorica tours from January 1, 2016 to April 30, 2019, Arch has assumed complete control over claims handling from Trip Mate in order to ensure the proper adjudication of claims as quickly as possible.
Arch has a thorough review process and places priority on the fair resolution of claims once all required documentation is received.
Arch is contacting all Arch policyholders who have filed a claim in connection with an Explorica tour. Policyholders can also contact Arch at [email protected] .We recognize this has been a frustrating process for the individuals who purchased trip insurance and appreciate everyone’s patience as we work toward resolving the claims.
